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NOA MedCare

Privacy Policy

NOA Medcare Data, Privacy and Cookie Policy 


This Privacy Policy explains what “noamedcare.co.uk” (hereinafter, “us”, “we”) do with your personal data, whether we are providing you with a service or you are visiting our website.

We respect your privacy and are committed to protecting personally identifiable information you may provide us through the website.

This privacy policy also describes how we collect and process personal data received from you on our website.

For the purpose of applicable data protection legislation -including but not limited to GDPR (EU) 2016/679 (known as General Data Protection Regulation)

The company responsible for your personal data is  NOA Medcare Health Travel Agency.


  1. We receive personal data directly by you contacting us proactively, usually by phone, website form fill or email or we contact you, either by phone or email.


  1. We receive data from suppliers.


  1. We collect your data automatically via cookies when you visit our website, in line with cookie settings in your browser. When you visit our website there is certain information that we may automatically collect, whether or not you decide to use our services. This includes your IP address, the date and the times and frequency with which you access the website and the way you browse its content. We will also collect data from you when you contact us via the website.




  1. We collect a limited amount of data from our Website Users which we use to help us to improve your experience when using our website and to help us manage the services we provide. This includes information such as how you use our website, the dates, times, frequency with which you access our website, your browser type, IP address, the location you view our website from, the language you choose to view it in and the times that our website is most popular for system administration and to report aggregate information to our advertisers.

In order to provide the best possible service to our customers, we need to process certain information about you. We only ask for details that will genuinely help us to help you like below; 

- Name

- Date of birth

- Gender/sex

- Photographs 

- Information you’d put into forms or surveys on our site at any time

- Contact details 

- Record of any correspondence.

- Emergency contacts and details of any dependants

- Details of transactions you carry out through our site

- Any extra information that you choose to tell us.


5- Under General Data Protection Regulation, we ensure that your personal data is processed fairly, lawfully and transparently, without adversely affecting your rights. We would only process your personal data if at least one of the following basis applies: 

- You have given consent to the processing of your personal data for one or more specific purposes. 

- Processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract.

 - Processing is necessary for compliance with a legal obligation to which we are subject.

 - Processing is necessary to protect the vital interests of you or of another natural person.

 - Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller and/or 

 - Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party such as our credit card payment processing, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.


6- Your personal data collected is used for the subjects below:

- The main reason for using your personal details is to help inform you of the services that we provide and to provide said service that may be suitable for you. The more information we have about you, your circumstances and your medical history, the more we can tailor our services to your requirements. 

- Allow you to use our interactive services if you want to.

- Price information about existing or other goods and services that might interest you.

- Marketing and profiling activities. If you don’t want to be contacted for marketing purposes, please tick the relevant box that you will find on screen or send an email to [email protected] requesting to unsubscribe from our list.

- Present website content more effectively to you.

-To help us to establish, exercise or defend legal claims.

Please note: We don’t identify individuals to our advertisers, but we do give them aggregate information to help them reach their target audience and we may use information we have collected to display advertisements to that audience. In addition, if you don’t want us to use your personal data for any reason you can let us know at any time by contacting us at [email protected] and we will delete your data from all our systems. However, you acknowledge this will limit our ability to provide the best possible services to you. In some cases, the collection of personal data may be a statutory or contractual requirement, and we will be limited in the services we can provide you if you don’t provide your personal data in these cases.


7- Storing and safeguarding your personal data

We are committed to taking all reasonable and appropriate steps to protect the personal information that we hold from misuse, loss, or unauthorised access. We do this by having in place a range of appropriate technical and organisational measures. These include measures to deal with any suspected data breach. If you suspect any misuse or loss of or unauthorised access to your personal information please let us know immediately.

By sharing your personal data with us, you agree to this arrangement. We will do what we reasonably can to keep your data secure. Your personal data is kept in our servers for as long as we need to and/or for as long as we have your permission to keep it. In any event, we will conduct an annual review to ascertain whether we need to keep your personal data. Your personal data will be deleted if we no longer need it.

We invest significant resources to protect your personal information, from loss, misuse, unauthorised access, modification or disclosure. However, no internet-based site can be 100% secure and so we cannot be held responsible for unauthorised or unintended access that is beyond our control.


8- Cookies

A “cookie” is a bite-sized piece of data that is stored on your computer’s hard drive. They are used by nearly all websites and do not harm your system. We use them to track your activity to help ensure you get the smoothest possible experience when visiting our website. We can use the information from cookies to ensure we present you with options tailored to your preferences on your next visit. We can also use cookies to analyse traffic and for advertising purposes.

If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings.

Most web browsers will accept cookies but if you would rather we didn’t collect data in this way you can choose to accept all or some, or reject cookies in your browser’s privacy settings. However, rejecting all cookies means that you may not be able to take full advantage of all our website’s features. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.

Cookies can also be categorised as follows:

- Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when applying for a job, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.

- Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.

- Functionality cookies: These cookies allow our website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. These cookies can also be used to remember changes you have made to text size, font and other parts of web pages that you can customise. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.


9- When are allowed to disclose your information:

- If/when owners decide to sell this business, they can disclose it to the potential buyer(s).

- If Noa Medcare Health Travel Agency or substantially all of its assets, were acquired, or in the unlikely event that we go out of business or enter bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur and that any acquirer of Noa Medcare Health Travel Agency may continue to use your personal information as set forth in this policy.

- We can disclose it if we have a legal obligation to do so, or in order to protect other people’s property, safety or rights.

- We may contract with third parties to supply services to you on our behalf. These may include payment processing, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data.



10- As a Customer you have the rights to: 

- Request access to deletion of or correction of your personal data held by us at no cost to you.
- Be informed of what data processing is taking place.
- Restrict processing to object to processing of your personal data and complain to a supervisory authority.

- You can ask us not to use your data for marketing. You can do by contacting us at any time at [email protected]*

* Sensitive Information: Because email communications are not always secure, please do not include credit card or other sensitive Data (such as racial or ethnic origin, political opinions, religion, health, or the like) in your emails to us.


11- Updates and Changes

We keep this Policy under regular review and update it from time to time. Please review this policy periodically for changes.

If you do not accept the amended Policy, please stop using this Site.



12- Our Legal Bases for Processing Your Data

We use three of the legal bases set out in GDPR.


We can process your data where it “processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract”. In plain language, this will apply if:

 - you attend an appointment with us and/or

 - agree to proceed with services provided by us.


Legitimate Interests:

We can process your data where it “is necessary for the purposes of the legitimate interests pursued by [us] or by a third party, except where such interests are overridden by the interests or fundamental rights or freedoms of [you] which require protection of personal data.”

We don’t think that any of the following activities prejudice individuals in any way – in fact, they help us to offer you a more tailored, efficient service, so everyone’s a winner! However, you do have the right to object to us processing your personal data on this basis.



In certain circumstances, we are required to obtain your consent to the processing of your personal data in relation to certain activities. Depending on exactly what we are doing with your information, this consent will be opt-in consent or soft opt-in consent. Typically we would seek consent prior to the end of the legitimate interest period in order to continue processing data for direct marketing purposes.

GDPR states that (opt-in) consent is "any freely given, specific, informed and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her." In plain language, this means that:

- you have to give us your consent freely, without us putting you under any type of pressure;

- you have to know what you are consenting to – so we'll make sure we give you enough information;

- you should have control over which processing activities you consent to and which you don’t. We provide these finer controls within our privacy preference centre; and

- you need to take positive and affirmative action in giving us your consent – we're likely to provide a tick box for you to check so that this requirement is met in a clear and unambiguous fashion.


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