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Monday - Friday : 09:00 - 18:00 Newcastle
NOA MedCare

Terms And Conditions


The website (www.noamedcare.co.uk) is an internet service published by NOA Medcare Health Travel Agency. These subjects here apply to all our Treatment Packages.


Definitions: User/visitor of our website and person purchases services we introduced hereinafter referred to as Customer automatically accepts our Terms and Conditions. Please read these terms of use carefully before you start to use our  website.

NOA Medcare Health Travel Agency hereinafter referred to as NOA the Facilitator.


NOA the Facilitator may change and republish the Terms and Conditions from time to time. It is up to the user to regularly review these Terms and Conditions and note any changes. Continued use of the site after a change has been made indicates the user’s acceptance of those changes. If you do not agree to these terms of use, please refrain from using our site.

Information About Us;
NOA the Facilitator aims to deliver a high quality service that is affordable and clear for our customers.

Our role as a “third party facilitator” is to allow our customers to experience excellent medical services and/or healthcare around the world. We will work hard to focus on the customer’s needs and interests. NOA the Facilitator commits itself to provide the customer with the service agreed upon by both sides. The price of the overall service “the quote” that we supply will be subject to change until the contract between the customer and NOA the Facilitator comes into existence and the booking is confirmed. NOA the Facilitator reserves the right to change prices at any time. In this case Customer will be informed before a contract has been created between parties. Price changes will not affect a contract once it has been established. Prices and services in a contract will only be binding for that contract at the time of the invoice.

All additional costs (such as accommodation, transportation to and from the airport etc.) if provided by the Facilitator will be explained and included in the quote and is subject to change until a contract has been established.

The quote will include a list of services that the customer has requested, that the Facilitator can or will offer and is agreed upon with their partners around the world. Customer’s quote will always be explained and it is the his/her responsibility to seek clarification before booking is confirmed.

The contract between the Customer and NOA the Facilitator only comes into existence after the client sends agreed payment or deposit and receival invoice has been issued by NOA the Facilitator. A contract and invoice means confirmation of a legal booking of our services and the customer’s acknowledgement of such. The date on the invoice will be considered as the starting point of the contract.




NOA the Facilitator will act as the Representative of medical provider abroad. It is acknowledged by Customer that NOA as a Facilitator does not provide medical services and it is expressly agreed that no liability whatsoever will attach to it arising out of the performance or non-performance of these Trading Terms or the Treatment Plans or any modifications to it.


By accepting these Terms and Conditions, Customer also agrees that NOA does not hold medical qualifications and shall not be held responsible or liable for any medical negligence or malpractice by Customer’s chosen Service Provider directly or indirectly advised by NOA. Similarly, NOA the Facilitator  shall not take any responsibility or liability for the complications and dissatisfactions arising from Service Provider’s treatments. NOA’s role is solely to facilitate a pre consultation and/or dialogue between Customer and his/her Service Provider. We highly recommend that Customer reads Service Provider’s Terms and Conditions and consent forms carefully prior to proceeding with his/her treatments. Under no circumstances whatsoever NOA as the Facilitator will be liable for any losses howsoever arising from the damages between Customer and third party Service Provider (operator, clinic, hospital).


The treatment plans offered by NOA as a result of email exchanges, telephone conversations or video consultations are purely based on the information (i.e. the pictures, test results, prescriptions, x-rays, etc.) provided by the Customer and reviewed by the Service Provider. Therefore, Customer’s treatment plan may change when the Service Provider examines him/her in person before the Medical Procedure starts.


We at NOA Medcare will not be held responsible for;

Customer’s failure to follow travel itinerary, for any travel issues or delays.
For medical disputes of any kind between Customer and the Hospital or Clinic and for unforeseen issues that arise outside of a contract.
In addition to any liability expressly or by implication excluded under these Trading Terms, NOA shall not be liable for consequential losses and its liability shall not in any case exceed a total amount equivalent to the amount payable by the patient for the treatment he/she received.

While we have tried to provide accurate and timely information, there may be technical or factual inaccuracies and typographical errors, for which we apologise and we accept no liability for any inaccuracies or omissions on our website to the extent permitted by law. We reserve the right to make changes and corrections at any time, without notice.


NOA will provide the Customer with schedules containing the information below;

Detailed Information about Customer’s selected package.
Detailed information about the costs of the subject package.
Detailed information about visa and passport requirements (this information can also be seen from https://www.evisa.gov.tr/en/)
Information about health formalities required for the journey and the stay.
The name, address and telephone number of Customer’s Service Provider or of an agency in that locality on whose assistance Customer can call.



NOA the Facilitator does not directly operate or control the services offered by accommodation, travel (airline) or transfer companies.  We strongly recommend Customers to buy both Medical and Travel Insurances for every single person travelling for medical treatment in abroad. It is a condition of Customer’s purchasing a Treatment Package from NOA that he/she takes out insurance with an approved insurer. This is required to indemnify Customer for any losses suffered because of insolvency, travel problems or medical issues. Customer’s acceptance of these Terms and Conditions constitutes acceptance of this obligation. Please note that all surgery and travel may have a risk attached to it and so it is the Customer’s responsibility to be aware of all this prior to payment and creation of a contract.


If Customer  wants to proceed with the different treatment plan instead of the agreed one, then he/she will receive a revised price quotation and the balance to the Service Provider will be adjusted based on the initial payments made. In the case of treatment plan changes, the duration of stay may also change. NOA (the Facilitator) takes no responsibility for this and cannot be held liable for the non-arrangement or disorganisation of extra days stayed or extra cost of stay.

Due to personal or any other circumstances Customer have the option not to go ahead. In these cases Customer will receive a refund after deductions for, among other things, tests, administration and consultations. NOA the Facilitator also helps with hotel and transport arrangements but all customers are responsible for any cancellation. Please note that for some hotels or transfer companies once Customer’s reservation is confirmed it may be wholly non-refundable.


The Customer must arrange their own travel vaccinations and relevant medical checks for their destination before travelling and they must arrange their own flights to the relevant treatment location and their own valid passport and visas. NOA the Facilitator does not accept responsibility for Customer missing his/her flight, including connections.

The Customer’s OBLIGATIONS are also to:

Hold a valid, acceptable passport.
Have a visa, if necessary.
Have other documentation depending on the country.
Submit in advance of travel, passenger information to his/her airline.
Meet the entry requirements for both final destinations and any stop-off points en-route.
Seek advice from his/her local GP if needed.
Provide NOA the Facilitator with such information and materials as the NOA may reasonably require in order to supply the Services and ensure that such information is accurate in all material respects.
Submit details of medical history to chosen Service Provider in selected country. (this is partly to ensure Customer’s suitability for the planned surgery). By accepting these Terms and Conditions, Customer agrees NOA the Facilitator can share the details of his/her medical history, including his/her pictures, test results, prescriptions, x-rays, with the Service Provider. NOA the Facilitator is not liable if the medical history form has not been completed thoroughly or honestly or if any information is withheld.
Co-operate with NOA the Facilitator in all matters relating to the Services.
Pay all booking fees due and owing to NOA the Facilitator.
By accepting these Terms and Conditions, Customer permits NOA to obtain his/her patient file (including his/her treatment plan, examination and treatment results along with before and after pictures) from the Service Provider for NOA’s records.
Comply with any relevant obligations and provide such consents, as are set out in this agreement.
Customers can get health advice about their specific needs or any required or recommended vaccinations well in advance of travel. This information can be obtained from, among others, the following websites: www.fco.gov.uk, www.hpa.org.uk, www.nathnac.org

In the event of a dispute between you and the healthcare and/or service provider, this would be conducted under the country in which your medical procedure took place unless otherwise agreed. Our Liability is limited to a duty of care in our capacity as a third party facilitator.


NOA reserves the right to keep the deposit regardless of the time of cancellation (whether it is failure to attend or declining to continue with any agreed procedure).


If NOA the Facilitator have to cancel or change Customer’s booking, firstly Customer would be immediately informed. In such circumstances, Customer can choose to rearrange his/her procedure with NOA the Facilitator or cancel his/her booking and get a refund calculated on a scale. However, NOA the Facilitator is not responsible for any losses or expenses Customer suffers because of circumstances beyond NOA the Facilitator’s control. Circumstances beyond NOA the Facilitator’s control or FORCE MAJEURE include the following:

Flight delays or cancellations,
Terrorist activity, war,
Civil unrest, strike,
Bad weather such as hurricane, flooding etc.
The NOA takes all complaints seriously. We request that all complaints are made in writing and forwarded to The NOA Customer Care Team by email

You will receive a reply within 21 working days.


Prices & Payments

All prices given and all payments received will be in Great British Pounds (GBP) and may affect your costs due to the foreign exchange rates for your currency. NOA the Facilitator cannot be held responsible for the exchange rates given by your bank and/or your card issuer.

All payments by credit card will incur a flat rate charge on top of your payment and will be applied automatically to cover associated bank charges.


Accessing our site
Access to our site is permitted on a temporary basis and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period.


Intellectual property rights
NOA the Facilitator is the owner or the licensee of all intellectual property rights in this site and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy and may download extracts of any page(s) from our site for your personal reference ONLY but must not be posted online or shared or used for other purposes.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Our site changes regularly
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.


Information about you and your visits to our site
We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Viruses, hacking and other offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Links from our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.



We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Your concerns
If you have any concerns about material which appears on our site, please contact [email protected]

Thank you for visiting our site.


NOA MedCare Travel Agency does not offer medical or legal advice. Our aim is to provide our customers access to quality and world class medical services as quickly as possible at affordable prices as a medical travel facilitator.

We cannot however accept any responsibility for the outcome of any medical or surgical treatment you receive based on any information you receive from us. We act as facilitators introducing our customers to our service partners and assist with the logistics of organising the treatment.


By using our website, you agree to our terms of use and privacy policy. NOA MedCare does not provide medical advice, diagnosis or treatment. The information on the website has been posted to support, not replace, the relationship between a patient and their physician.


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